FAQ

Have A Question

At American Dream Car & Limousine, we recognize that you may have inquiries or require additional information before making a reservation. Rest assured, our friendly and knowledgeable customer service team is readily available to assist you. Whether you seek clarification about our services, pricing, vehicle options, or any other aspect of our Business Class experience, we are here to provide the answers you seek. Simply contact us via phone, email, or our website’s contact form, and we will promptly respond to address your concerns and ensure you have all the necessary information to make an informed decision. Your satisfaction is our utmost priority, and we are dedicated to delivering exceptional customer service throughout the entire process.

AMERICAN DREAM LIMO SERVICE takes great pride in providing a versatile fleet of vehicles that caters to your unique requirements. Our affiliated fleet consists of elegant and luxurious late model 4-door sedans, spacious minivans, SUVs, stretch limousines, larger passenger vans, sprinters, and buses available in various sizes.

In general, a sedan can comfortably accommodate up to 4 passengers, with seating designed for 3 individuals. Regarding luggage, the trunk of a sedan can typically hold 2 standard-sized suitcases.

If the luggage can be accommodated within the trunk of the vehicle, there will be no additional charge. However, in the event that any luggage item needs to be placed inside the vehicle, such as a carry-on, suitcase, duffle bag, or box, an extra charge of $10.00 per piece will apply.

If all the luggage pieces are of large size, you will need either a minivan or an SUV.

The vehicle you can reserve will be determined by the size of your pet. For small pets, a regular sedan or midsize SUV can typically accommodate them. However, if you have a larger pet, a bigger vehicle will be necessary. Please ensure to inform us during the booking process, as not all drivers can provide this service.

For children below the age of 8, it is mandatory by law to have them secured in a car seat. Passengers can choose to either bring their own car seats or request American Dream to provide them, with an additional charge applicable.

Passengers under the age of 18 must be accompanied by an adult. The driver retains the right to request identification as proof of age.

The customary tipping range in the industry is typically between 15% and 20%, but the final determination of the amount is completely at your discretion.

Not all airport trips will include toll charges. In Manhattan, the toll for a trip to or from JFK or LGA airports is usually around $10.17. For trips involving EWR (Newark Airport), tolls start at $21.80. Toll fees apply on each way of round-trip reservation. If the driver incurs a toll while returning to the city, an extra charge will be added. It’s important to note that the driver has the authority to select the most suitable route considering traffic and weather conditions.

We have a range of minivans available, including popular models such as the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters, at your disposal.

Our associated stretch limousines are equipped with TVs, DVD players, and CD players to enhance your experience. Whether you’re attending proms, weddings, or any other special occasion, we specialize in offering everything you require, with the exception of alcohol.

Certainly! If you plan to use your credit card for payment inside the car, you must have the card with you and present it to the driver at the end of the trip for processing. However, if you provide your credit card information and ID details during the reservation process, there is no need to physically show the card.

Certainly! We offer a convenient pre-paid option that enables third-party payments. During the reservation process, you can enter your credit card details in the payment section and choose the “All Inclusive” option to pre-pay for the ride on behalf of your guest. This allows you to use your credit card to pay for someone else’s transportation hassle-free.

To obtain the pricing for stops along your route, please feel free to reach out to us via phone, email, or text. The cost can vary depending on the specific nature of each stop.

For those intending to travel with a surfboard, skis, or golf clubs, you can easily make a reservation for a minivan, large passenger van, or SUV through our online booking system.

In case you forgot to obtain a receipt, you can simply request one by contacting our customer support team through phone, email, or our website.

To retrieve a lost item in an AMERICAN DREAM LIMOS-affiliated car, kindly reach out to our office, and we will promptly coordinate with the driver and relevant departments to assist you in locating it. However, please be aware that we cannot assume liability for any belongings left behind. We will make every effort to recover your item, and if successful, we will contact you to arrange its return. Alternatively, we can facilitate the delivery of the item to you, but please note that there may be associated costs based on the distance traveled.

At American Dream, we offer a complimentary grace period of 10 minutes following the scheduled pickup time. However, if the delay extends beyond 15 minutes, waiting time charges will be applied for the entire duration of the delay. To provide further clarity, here are a couple of examples:

• Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will be incurred.
• Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be applied. The waiting time fee is calculated based on an hourly rate that is prorated according to the car class.